What is your return & refund policy?
Simply send the boots back to us in their original unworn condition (when you try them on, please do it on carpet). The boots must be in the original shoe box, and shipping carton and we will refund you the original purchase price. If items are returned damaged or worn, they are subject to be sent back with no refund provided.
Once you have received an email that your return has arrived in our warehouse, please allow up to 7 business days for us to process your return and an additional 3 business day for the refund to reflect on your bank account.
How do I start a return?
To start a return, head to our returns portal. Please be sure to have your order number and email address associated with the order you would like to return. Enter your order number and email address to pull up your return information. Follow the remaining prompts to process your return.
Purchases must be returned within 30 days from the date of purchase / order.
Can I return past season styles?
Past season styles abide by our standard return policy which is listed below.
“We offer free returns for purchases returned within 30 days from the date of purchase / order. Simply send the boots back to us in their original unworn condition (when you try them on, please do it on carpet). The boots must be in the original shoe box, and shipping carton and we will refund you the original purchase price. If items are returned damaged or worn, they are subject to be sent back with no refund provided.”
Can I exchange my boots for a different pair?
Unfortunately we don’t offer exchanges. However if you'd like a different product please start a return and reorder at any time. To start a return please use the "Start a return" link below.
When will I get my refund?
Normally, it takes 8-10 business days after the package is delivered to our warehouse to process your return. During the busy holiday season, it can take additional time for our team to process your return.
Once completed, your bank may take an additional 5-7 business days to post the refund to your original form of payment.
If you need to track your return, please follow the link in your return confirmation email.
How can I reprint my return label?
Once you submit a return request an email with a link to your shipping label will be sent to the email address you provided. Please note you can also log back into our returns portal and choose the “Re-Print Label” option.
Click the button below to access our return portal.